TERMS AND CONDITIONS

Effective Date: 02.02.2026


Business Name: BALI ORGANIC Krzysztof Lisiecki


Registered Address: ul. Pogodna 4C lok. U8, Białystok, 15-354


NIP: 5422408281


REGON: 369535324


Contact Email: baliorganicspa.pl@gmail.com


Phone: 780 034 769

Website: www.baliorganicspa.pl

§1. General Provisions
    1    These Terms and Conditions define the rules for:
    ◦    booking spa and wellness services,
    ◦    making payments,
    ◦    cancellations and refunds,
    ◦    customer responsibilities,
    ◦    provision of electronic services via the Website.
    2    The Service Provider is BALI ORGANIC Krzysztof Lisiecki
, operating under Polish law.
    3    By booking an appointment or using services, the Client confirms that they have read and accepted these Terms.
    4    A Client is:
    ◦    a natural person with full legal capacity,
    ◦    or a legal entity acting through an authorized representative.
If the Client is a consumer within the meaning of Polish law, mandatory consumer protection provisions apply.

§2. Scope of Services
The Company provides wellness and spa services, including but not limited to:
    •    Body massages
    •    Body scrubs
The detailed scope and prices are available on the Website or at the premises.

§3. Electronic Booking
    1    Appointments may be made:
    ◦    via the Website,
    ◦    by phone,
    ◦    in person.
    2    A booking is confirmed once:
    ◦    the Client receives confirmation via email/phone/SMS.
    3    The Company may refuse a booking if:
    ◦    previous payments remain unpaid,
    ◦    the Client has repeatedly violated these Terms,
    ◦    service cannot be safely provided.

§4. Prices and Payments
    1    All prices:
    ◦    are expressed in PLN (Polish złoty),
    ◦    include VAT (if applicable).
    2    Accepted payment methods:
    ◦    cash,
    ◦    card payments,
    ◦    bank transfer,
    ◦    online payments,
    ◦    vouchers/gift cards.
 

§5. Refunds 

There are no refunds on any of our services or any of our Vouchers/Gift Cards purchased on our website or in our facility. All sales are final.

§6. Cancellation and Rescheduling for Booked Appointments
1. Cancellation by the Client
    •    Cancellation must be made at least [24] hours before the appointment.

    •    There is no cancellation fee or loss of deposit (we don't require deposits) for no-show or late cancellation. 
2. Cancellation by the Company
The Company may cancel or reschedule due to:
    •    force majeure,
    •    illness of staff,
    •    technical reasons.
In such case, the Client may:
    •    reschedule

§7. Consumer Right of Withdrawal (Distance Contracts)
If booking is made online (distance contract):
    1    A consumer has the right to withdraw within 14 days from conclusion of the contract without giving reason.
    2    However, pursuant to Article 38 of the Consumer Rights Act, the right of withdrawal does not apply if:
    ◦    the service concerns a specific date or period of performance (e.g., booked spa appointment).
    3    If the Client expressly requests performance before expiry of the withdrawal period, they lose the right to withdraw once the service is fully performed.

§8. Health and Safety
    1    The Client is obliged to inform the Company about:
    ◦    health conditions,
    ◦    pregnancy,
    ◦    allergies,
    ◦    skin conditions,
    ◦    medications,
    ◦    contraindications.
    2    The Company may refuse service if:
    ◦    providing treatment may endanger health,
    ◦    the Client is under the influence of alcohol or drugs,
    ◦    inappropriate behavior occurs.
    3    The Company is not liable for consequences resulting from failure to disclose relevant health information.

§9. Gift Cards and Packages
    1    Gift cards:
    ◦    are non-refundable,
    ◦    valid for the period specified at purchase.
    2    Unused services after expiration are forfeited unless mandatory consumer law provides otherwise.
    3    Promotional offers cannot be combined unless explicitly stated.

§10. Complaints Procedure (Reklamacje)
    1    Complaints may be submitted:
    ◦    via email,
    ◦    in writing at the business address.
    2    A complaint should include:
    ◦    name and contact details,
    ◦    description of the issue,
    ◦    date of service.
    3    The Company will respond within 14 days.
    4    Consumers may use out-of-court dispute resolution methods, including:
    ◦    municipal consumer ombudsman,
    ◦    Trade Inspection
    ◦    EU ODR platform: https://ec.europa.eu/consumers/odr

§11. Liability
    1    Services are provided with due care in accordance with professional standards.
    2    Liability is limited to the value of the service provided, unless mandatory law provides otherwise.
    3    The Company is not responsible for:
    ◦    loss of personal belongings,
    ◦    damage caused by failure to follow staff instructions.

§12. Personal Data (RODO / GDPR)
    1    Personal data is processed in accordance with:
    ◦    Regulation (EU) 2016/679 (GDPR),
    ◦    Polish data protection law.
    2    Detailed rules are described in the Privacy Policy available on the Website.
    3    The Client has the right to:
    ◦    access data,
    ◦    rectify data,
    ◦    erase data,
    ◦    restrict processing,
    ◦    lodge a complaint with the President of the Personal Data Protection Office (UODO).

§13. Final Provisions
    1    These Terms are governed by Polish law.
    2    Any disputes shall be resolved by competent Polish courts.
    3    The Company reserves the right to amend these Terms for important legal or operational reasons.
    4    The current version is published on the Website.